At The Clatterbridge Cancer Centre we are dedicated to providing the best cancer care to the population we serve – and we want to improve that care by listening to our patients and those whose lives we touch.
Each year, the Radiology department undertakes a survey of outpatients attending our departments for imaging procedures such as X-ray, CT, MRI, ultrasound, nuclear medicine and PET-CT.
Latest survey results
Click here to read the results of the latest survey in 2024. Actions have been developed based on these results and are now being implemented.
Results of the 2024 Radiology outpatient survey
Question 1
Prior to arriving today, did you receive sufficient information about what to expect during your X-ray or scan?
97% of respondents answered yes, down from 99% in 2022
Question 2
Did you know that you could telephone the Radiology Department with any queries about your X-ray or scan, or to discuss appointment changes?
81% of respondents answered yes, down from 84% in 2022
Question 3
How satisfied were you with the Radiology waiting areas you used today?
99% of respondents were satisfied, the same as in 2022
Question 4
Were you satisfied with the security of your belongings during your visit to Radiology?
99% of respondents were satisfied, down from 100% in 2022
Question 5
If there were any delays that occurred during your visit to Radiology today, were you kept informed?
58% of respondents answered yes, down from 78% in 2022
Question 6
Did the staff act in a courteous and professional manner?
100% of respondents answered yes, the same as in 2022
Question 7
Did the members of the Radiology staff who carried out the procedure introduce themselves?
99% of respondents answered yes, the same as in 2022
Question 8
Do you feel that your privacy and dignity were respected during your visit to Radiology today?
99.7% of respondents answered yes, down from 100% in 2022
Question 9
If you have any additional needs were they addressed, prior to, or during, your visit to the Radiology Department?
100% of respondents answered yes, up from 96% in 2022
Question 10
Did the Radiology staff clearly explain the procedure for your X-ray or scan?
100% of respondents answered yes, the same as in 2022
Question 11
If you had any anxieties or concerns about your X-ray or scan, were you able to talk to a member of the Radiology staff about them?
95% of respondents answered yes, the same as in 2022
Question 12
After your X-ray or scan was it clear as to how you would receive your results?
93% of respondents answered yes, up from 92% in 2022
Question 13
After you X-ray or scan was it clear as to when you would receive your results?
86% of respondents answered yes, down from 87% in 2022
Question 14
Were you aware of The Clatterbridge Cancer Centre’s policy regarding consent for the use of your images for teaching and/or research?
64% of respondents answered yes, up from 60% in 2022
Question 15
Overall, how would you rate your visit to the Radiology Department today?
86% of respondents rated their visit as excellent, the same as in 2022