Download an infographic with these results (PDF)The vision of The Clatterbridge Cancer Centre NHS Foundation Trust is to provide the best cancer care to the people we serve. We want to improve our care by listening to our patients and those whose lives we touch.
We undertook a patient satisfaction survey in October and November 2022 for a sample of outpatients attending our Radiology department and these are our results.
Survey results
- 99% of patients said that they received sufficient information prior to their scan or x-ray.
- 100% of patients said that our staff clearly explained the procedure.
- 100% of patients were satisfied with the security of their belongings and 99% were very satisfied or satisfied with the waiting areas.
- 100% of patients said that our staff acted in a professional and courteous manner.
- 100% felt that their privacy and dignity was respected.
- 22% of patients said they were not kept informed of any delays.
- 95% of patients said that they were able to talk to a member of staff regarding any concerns or anxieties.
- 86% of patients rated their overall visit to Radiology as Excellent.
- 92% of patients said it was clear how they would receive their results.
- 87% said it was clear when they would receive their results.
- 16% of patients said they were not aware that they could call the Radiology department with any queries or appointment changes.
- 40% of patients were not aware or not sure of our policy regarding consent for use of their images for teaching / research purposes.
- 96% of patients said that any additional needs had been addressed before or during their visit.
You said, we did:
You would like to be more informed about how and when you get your results.
- We reminded our staff that they must communicate this to all patients and we have also added information to banners and digital patient information screens in our waiting rooms.
You were not aware or not sure of our policy regarding consent for use of your images for teaching/research purposes.
- We are now displaying this information on banners and digital patient information screens. We are also reviewing our patient information leaflets.
You said that the waiting area at our Wirral site was cold.
- We informed our Estates team and it was found that the waiting area was cold due to a fault with the doors. This has now been rectified.
You were not aware that there were lockers for valuables.
- We reminded our staff to tell patients about this facility and we have also installed signage to signpost patients to them.