The Freedom of Information Act 2000 provides the public with the right to access recorded information held by the Trust.
We must publish certain information under the Act. You can also ask for any information that is not published. This is known as making a request under the Freedom of Information Act (a FOI request).
How to make a FOI request
- Send an email (address below) or send a letter in the post
- Give a clear description of the information you need, including any timeframes
- You must include your name or we cannot accept your request
- We will respond to your request within 20 working days
Email your Freedom of Information request to us
Send your request in the post:
Information Governance Manager
Clatterbridge Cancer Centre NHS Foundation Trust
Clatterbridge Road
Bebington, Wirral
CH63 4JY
Asking for copies of your records
Visit our 'Request your records' page if you would like a copy of your medical record or your employment record.
Frequently requested information
This information is correct as of July 2025.
Queries about any other members of staff not part of our Board will not be disclosed, as this is exempt as personal information under the FOI Act Section 40.
Board Members & Staff
Details of Board Members can be found here.
IT queries
| System Type | Supplier Name | Product |
|---|---|---|
| Radiology Info System(RIS) | Magentus | CRIS |
| Digital Dictation | AMS | Bighand |
| Document Management | Kainos | Evolve |
| Clinical system/EPR/EHR | Meditech | Meditech 6.08 |
| Trust Integration Engine | Interfaceware | Iguana |
| Voice Recognition | Dragon | Nuance |
| Video Consultation | Attend Anywhere | Attend Anywhere |
| Business Intelligence | MS | Power BI |
| Patient Portal/Access | Healthcare Comms | Envoy |
- Our regional Shared Care Record is CIPHA
Estates queries
Our estates and facilities are managed by our wholly-owned subsidiary company, PropCare.
Procurement queries
Our procurement service is provided by Health Procurement Liverpool (HPL).
Interpretation Services/BSL
DA Languages Ltd, Signalise Co-op Ltd (BSL)
| Year | Spend on services |
| 20/21 | 80591.69 |
| 21/22 | 114748.53 |
| 22/23 | 129827.66 |
| 23/24 | 168746.29 |
| 24/25 | 175013.06 |
| total | 668927.23 |
| Top 5 Languages Per Month (based on cost) | |||||
| Jun-24 | Cantonese | Polish | Romanian | Ukrainian | Bulgarian |
| Jul-24 | Cantonese | Polish | Romanian | Russian | Ukrainian |
| Aug-24 | Polish | Cantonese | Russian | Romanian | Ukrainian |
| Sep-24 | Cantonese | Polish | Romanian | Russian | Vietnamese |
| Oct-24 | Cantonese | Polish | Romanian | Russian | Mandarin |
| Nov-24 | Cantonese | Polish | Romanian | Russian | Mandarin |
| Dec-24 | Cantonese | Mandarin | Polish | Romanian | Farsi (Persian) |
| Jan-25 | Polish | Cantonese | Romanian | Bulgarian | Russian |
| Feb-25 | Polish | Cantonese | Romanian | Bulgarian | Farsi (Persian) |
| Mar-25 | Polish | Cantonese | Romanian | Arabic | Bulgarian |
Non-emergency patient transport services
Non-emergency ambulance services are part of a wider SLA, hence contractual information is not held by the Trust.
The Trust uses an independent taxi service for some patient transportation, the arrangements of which are exempt under section 43, commercial sensitivity, of the FOI Act.
The Trust provides a courtesy shuttle bus from Paddington Village to our Liverpool site, provided by Arriva.
Exemptions
Although you can make a request for information, we do not always have to provide that information. The Freedom of Information Act includes several exemptions where it would not be suitable for an organisation to provide the information being requested. An example is where providing the information could cause a security risk.
Further information
For more information, visit the Information Commissioner's Office website - Freedom of information guidance and resources.
